Politique d’expédition

Welcome to Maison Luna Glow and thank you so much for choosing us. 
We take immense pride in crafting and delivering your luxury satin products and premium gift boxes. To ensure your exquisite items arrive in pristine condition, all domestic and international orders are handled with priority and shipped using fully tracked, secure courier services.
1. Domestic Shipping (United Kingdom)
We offer three tailored tiers of premium, fully-tracked shipping to suit your urgency and schedule:
  • Complimentary & Standard Shipping (Royal Mail Tracked 48®/DPD/EVRI)
    • Investment: £4.99 (Completely FREE on all orders of £80.00 and above).
    • Delivery Window: 3 to 5 business days from dispatch.
    • Features: End-to-end online tracking, SMS/Email delivery notifications, and photographic confirmation upon delivery.
  • Express Shipping (Royal Mail Tracked 24®/DPD/EVRI)
    • Investment: £7.99 (Flat rate for all order values).
    • Delivery Window: 1 to 2 business days from dispatch.
    • Features: Next-day delivery aim, priority processing, full step-by-step tracking, and real-time transit updates.
  • Premium Next-Day Delivery
    • Investment: £10.99 (Flat rate for all order values).
    • Delivery Window: Guaranteed delivery on the next business day.
    • Order Cut-Off: Orders must be finalized before 1:00 PM (GMT), Monday through Friday. Purchases completed after 1:00 PM or during weekends/bank holidays will be processed with utmost priority on the following working day.
2. Order Processing & Dispatch Timelines
  • Artisanal Packaging Time: All orders are meticulously inspected, wrapped in our signature premium packaging, and dispatched within 1 to 2 business days.
  • Operating Hours: Dispatch and delivery estimates apply solely to official UK business days (Monday to Friday, excluding weekends and national public holidays).
  • Live Tracking: As soon as your luxury parcel leaves our facility, an automated shipping confirmation will be delivered via Email/SMS containing your official Live Tracking Link.
3. International Shipping (Global Premium Delivery)
We bring luxury satin to your doorstep worldwide via reliable, high-tier international couriers:
  • Europe (EU): 5 to 10 business days — £18.99
  • Middle East (GCC Countries): 7 to 12 business days — £34.99
  • North America (USA & Canada): 7 to 12 business days — £34.99
Customs, Duties, and Import Taxes: International consignments shipped outside the United Kingdom may attract local customs duties, import tariffs, or country-specific VAT. These statutory charges are determined by the destination customs authority and are the sole financial responsibility of the recipient upon delivery. Maison Luna Glow does not collect or administer these fees.
4. Frequently Asked Questions
  • How do I track the status of my order?
    Simply click the tracking link provided in your shipping confirmation email, or log into your Maison Luna Glow customer account to view your live parcel updates.
  • Can I alter my delivery address after purchasing?
    To maintain rapid dispatch times, address modifications can only be accommodated within 1 hour of order placement by contacting our concierge team at info@maisonlunaglow.co.uk.
  • Please allow 48 hours for the tracking information to become available.